Refund Policy
Information regarding refunds for our processing services.1. General Policy
Due to the labor-intensive nature of our back-office bookkeeping processing services, Bookflow CC generally does not offer refunds for services already rendered. Once data has been processed and delivered up to the trial balance level, the work is considered complete for that billing cycle.
2. Pilot Program Exceptions
We encourage all new clients to utilize our Pilot Program to test our processes with a small client file before committing to a larger package. If you are unsatisfied with the results of the Pilot Program within the first 14 days, you may request a full refund of the pilot fee.
3. Billing Errors
If you believe you have been billed in error (e.g., charged for a higher transaction tier than utilized, or billed after a valid cancellation has taken effect), please contact us immediately at info@bookflow.co.za Verified billing errors will be refunded to your original payment method within 7-10 business days.
4. Service Interruptions
In the unlikely event that Bookflow CC is unable to deliver the agreed-upon services due to internal system failures or prolonged downtime on our end, we will issue a pro-rated credit or refund for the affected period. This does not apply to downtime caused by third-party platforms (e.g., Xero or Hubdoc outages).